LYEN SMS Terms & Opt-In

Program

Brand

LYEN Inc.

Program name

LYEN Project Communications

Message type

Service and transactional messages about your account, your project, and your appointments. If you were referred to LYEN by a home services marketplace, we send a single message about arranging your estimates, and nothing further unless you reply. We do not send promotional offers or advertising.

Frequency

Variable. Typically 1–5 messages per active home-improvement project or job, and never more than 6 messages to one number in any 24 hours. If we are reaching out about a marketplace referral, exactly one message unless you reply to us.

Who receives messages

Homeowners and property owners who request work through LYEN, and the contractors who bid on and perform that work.

What homeowners will receive

Appointment messages: booking confirmations, reschedules and cancellations, a 24-hour reminder, a same-day reminder, an "estimator on the way" notice, and a post-visit follow-up. Project and quote messages: quotes ready, award and deposit confirmations, payment and milestone approval requests, change-order reviews, a review request once the work is done, and replies from the LYEN team. Account and security alerts, such as a new sign-in or a password change, are sent by email, not by text.

What contractors will receive

Invitations to bid on projects matched to their trade and service area, award and claim notifications for jobs they win, scheduling updates, deposit funding and milestone approval notices, change-order reviews, payout notices, and replies from the LYEN team. Account and verification alerts are sent by email, not by text.

When messages go out

Texts are sent between 8:00 AM and 9:00 PM Eastern. A message that comes due outside that window waits until the window opens again. LYEN sends at most 6 texts to one number in any 24 hours, and a message past that limit is not sent. Every text names LYEN and carries the way out described below.

How you opt in

Text messages are a separate, optional yes. Each place below shows the consent sentence next to a box that starts unchecked or a switch that starts off, and you opt in by checking the box or turning the switch on. Entering, saving or verifying a phone number does not opt you in on its own, and LYEN does not text a number that has no consent on file.

• Book an estimate visit at lyenfl.com/estimate/schedule and check the messaging consent box.
• Sign up for a homeowner account at lyenfl.com/signup and check the messaging consent box. The box is optional and the account is created either way.
• Sign up for a contractor account at lyenfl.com/contractor/signup and check the messaging consent box. A phone number is required to verify a contractor account; agreeing to texts is not.
• Turn on "Text me about my LYEN project" in your homeowner settings, or "Text me about LYEN jobs" in your contractor settings. The switch starts off, and turning it off again withdraws consent for that number.
• Check the messaging consent box while confirming your details on a LYEN claim page, at lyenfl.com/claim, after we reach out about a project.
• Submit a home improvement request to a third-party home services marketplace, such as Angi, HomeAdvisor, Thumbtack, Networx or Yelp, and consent on that marketplace's form to be contacted by matched service providers. LYEN receives your request and that consent from the marketplace, and contacts you about free estimates from local contractors. LYEN checks insurance, and the state license Florida requires for that trade.
• Reply to any LYEN text with START or UNSTOP after previously opting out. START restores the consent STOP took away, and nothing more.
• Reply YES to a LYEN text that asks whether we may text you. A YES counts only as the answer to that question.

Consent to receive text messages is not a condition of creating a LYEN account, requesting an estimate, or being awarded work. Contractors are asked for a phone number so we can verify the account and reach them about live work, but agreeing to recurring text messages stays optional and can be withdrawn at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number is used to deliver the messages described above and, once a contractor claims your job, to connect you with the contractor doing the work. Sharing to service providers and contractors is permitted only as needed to support the service. Text-messaging originator opt-in data and consent are excluded from every other kind of sharing and will not be shared with any third parties. All handling is bound by our privacy policy.

Pricing

LYEN does not charge you for receiving or sending these messages. However, standard message and data rates may apply from your wireless carrier. Carriers (AT&T, Verizon, T-Mobile, and others) are not responsible for delayed or undelivered messages. Check with your wireless carrier for plan details.

Supported carriers

All major US wireless carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, MetroPCS, US Cellular, Cricket, Virgin Mobile, and Tracfone. Service availability is at the discretion of the carrier and may vary.

Service provider

Messages are delivered via Twilio Inc., LYEN's SMS service provider. Twilio processes messages on LYEN's behalf and is bound by a data-protection agreement. Twilio's privacy policy is available at twilio.com/legal/privacy.