LYEN SMS Terms & Opt-In
How our text messages work, how to opt out, and what to expect.
Program
- Brand
- LYEN Inc.
- Program name
- LYEN Project Communications
- Message type
- Transactional only (no marketing or promotional content).
- Frequency
- Variable. Typically 1–5 messages per active home-improvement project.
- What you'll receive
- Project request confirmations, estimator appointment confirmations, 24-hour reminders, "estimator on the way" notifications, post-visit follow-ups, contractor bid notifications, and customer-support replies.
How you opt in
You consent to receive these text messages when you do any of the following:
- Submit a project request through the form at lyenfl.com/homeowner/request — the form clearly states that providing your phone number authorizes LYEN to text you about your project.
- Sign up for a LYEN account at lyenfl.com/signup and provide your mobile number during registration.
- Verbally consent during a phone call with a LYEN appointment setter (call recordings are retained for compliance).
- Reply to any LYEN text with
STARTorUNSTOPafter previously opting out.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number is used only to deliver the messages described above and is bound by our privacy policy.
How to opt out
Reply STOP to any LYEN text message at any time. You will receive a single confirmation message and no further texts. Standard opt-out keywords (STOP, END, CANCEL, UNSUBSCRIBE, QUIT) are all honored.
For help, reply HELP or email support@lyenfl.com.
Pricing
LYEN does not charge you for receiving or sending these messages. However, standard message and data rates may apply from your wireless carrier. Carriers (AT&T, Verizon, T-Mobile, and others) are not responsible for delayed or undelivered messages. Check with your wireless carrier for plan details.
Supported carriers
All major US wireless carriers including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, MetroPCS, US Cellular, Cricket, Virgin Mobile, and Tracfone. Service availability is at the discretion of the carrier and may vary.
Service provider
Messages are delivered via Twilio Inc., LYEN's SMS service provider. Twilio processes messages on LYEN's behalf and is bound by a data-protection agreement. Twilio's privacy policy is available at twilio.com/legal/privacy.
More information
- Privacy policy — how we collect, use, and protect your personal information
- Terms of service — the agreement between you and LYEN
- Questions? Email support@lyenfl.com
Last updated: May 2026 · LYEN Inc. · lyenfl.com